We run the server for you. If your server has a license, you keep it and pay for hosting only. If it doesn't (a free server, a trial license, or one that was revoked or has already moved to hosting. "Already moved" doesn't cover a license you got back when moving off our hosting: that one can back a new hosting-only move once that hosting has ended), the license is included in your plan: pay it once (charged with your first month when the 7-day free trial ends), or pay monthly with nothing upfront and it's yours after 36 months. Your server's card shows which applies and the prices. You start the move from your own server's Server page (Let us host it for you): pick an address, a size and a region, then check out. The first 7 days are a free trial. Here is what happens next, and the one optional thing you might do yourself.
Your server takes an encrypted backup of itself and sends it to us. Once checkout is done, we build your hosted server at yourcompany.myremoting.net from that backup, so your users, machines, groups, enrollment tokens and settings all come across. It is usually ready within a few minutes, and we email you when it is.
If your old server answered on its own address (for example remote.example.com), the hosted server is already set up to answer on that address too. You only need to change DNS (step 4) if you want to keep using it.
Open https://yourcompany.myremoting.net and sign in with the same email, password and two-factor you use today. There is no new password to set and no setup link to click.
If your old server is up to date (its Let us host it for you card asks you to pick a Size and a Region), has a license and can reach the internet, then as soon as the hosted server is live it tells each machine to switch to it on its next check-in. Before switching, each machine checks that the new server really holds its own identity, so a machine never moves to the wrong place. Nothing to reinstall, nothing to re-enroll, and this does not wait for any DNS change.
On an older server (no Size or Region on that card), your machines stay with the old server until you move them. Either update the old server first (Server page, Install update): it then moves them for you. Or point the address they connect to at the hosted server as in step 4: they reconnect by themselves, nothing to reinstall. Machines that connect to the old server by IP address need reinstalling from the hosted server (Add machine). Your confirmation email says which case applies to you.
If your plan included the license (your old server had no license it could use for the move), don't count on the old server sending your machines there, however up to date it is. Move them yourself: point the address they connect to at the hosted server as in step 4 and they reconnect by themselves, or reinstall them from the hosted server (Add machine).
If people or bookmarks use your own address (say remote.example.com), point it at the hosted server. At your DNS provider, replace the old A record with a CNAME record:
example.com with nothing in front) can't normally be a CNAME. You need a DNS provider with CNAME flattening or an ALIAS/ANAME record that can point at another hostname. Otherwise use a subdomain such as remote.example.com.Leave your old server on until every machine shows as online on the hosted server; it is what tells them to move. A server that has a license (even one that couldn't be used for a hosting-only move) pauses 30 days after the move if it runs an up-to-date version (its data stays on its disk), so there is plenty of time for machines that are switched off or travelling to come back and follow. A server without any license doesn't pause by itself: switch it off once everything has moved.
The first 7 days are free: your card was verified but not charged. To stay self-hosted, cancel before the trial ends, in one click from the reminder email or from your account page. You are not charged and the hosted server is removed when the trial ends. Your old server keeps running as before: within a day of the removal it stops telling machines to move, and machines that had moved come back to it on their own once the hosted server is gone. If you changed DNS in step 4, change it back to your old record.
yourcompany.myremoting.net.remote) and value yourcompany.myremoting.net.remote, or move the domain's DNS to a provider that flattens, such as Cloudflare.yourcompany.myremoting.net, and leave Alias off.If your server's card shows could not start the hosting order: hosting service returned 409, install the update on your server first (Server page, Install update), then start the move again. If the card says the email on your server's license differs from the one you entered, enter the license's email instead, or email us. We can only move a license under the email it was issued to, and we can't issue a new license in its place.
Questions about your move? Email support@iownsoftware.com. More how-tos are in Help.